Auditing Organizational Communication: A Handbook of by Owen Hargie PDF

By Owen Hargie

ISBN-10: 0415414458

ISBN-13: 9780415414456

Auditing Organizational communique is a completely revised and up-to-date re-creation of the profitable Handbook of communique Audits for Organizations, which has tested itself as a middle textual content within the box of organizational communique. examine stories always convey the significance of potent conversation for enterprise good fortune. in addition they underscore the need for firms to install position tested strategies to let them to systematically degree and computer screen their communications. This Handbook equips readers with the very important analytic instruments required to behavior such assessments.

Owen Hargie, Dennis Tourish and exclusive participants drawn from either and academia:

  • provide a complete research of analysis, concept and perform touching on the communique audit approach
  • review the most strategies confronting corporations embarking on audit
  • discuss the advantages and demerits of the methods available
  • provide case experiences of the communique audit procedure in action
  • illustrate how findings could be interpreted in order that compatible strategies could be framed
  • outline how stories emanating from such audits may be constructed.

This moment version arrives at a time of substantial starting to be curiosity within the sector. a wide quantity of analysis has been released because the final variation of the publication, and the textual content has been comprehensively up-to-date via reviewing this wealth of knowledge. additionally, new chapters on social community research and auditing the communique revolution were further, including new case research chapters illustrating audits in action.

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Additional info for Auditing Organizational Communication: A Handbook of Research, Theory and Practice

Sample text

However, the evidence reviewed here suggests that, in order to grasp this wider picture, the fundamental human needs that people bring into the workplace with them must be addressed. This is certainly a messy picture, and makes the management task even more difficult than it already is. There is an inherent Communication and organizational success 19 ambiguity to the job of management, which sometimes makes the task feel akin to one of juggling with cannon balls. It also suggests that communication should be regarded as a competence of core management, underpinning the many people management skills that organizations are now battling to develop.

The evidence on these issues is by now extensive. One of the most detailed, and therefore most interesting, accounts available concerns General Motors (GM). Few organizations have tracked exactly what they have done and its effects so precisely. It is therefore worth recounting the nature of GM’s communications programme, and the results in some detail. These have been recounted in depth by McKeans (1990), Smith (1991) and O’Reilly and Pfeffer (2000). The communications programme began in 1982 in one division, led by a senior manager who wished to transform the division’s communication and Communication and organizational success 13 performance.

In communication terms, a similar goal is to assess a sample of communication episodes, in order to determine key trends. This might be termed the diagnostic phase of the auditing process. The creation of management systems. Systems are developed to control the flow of information and resources over a given period. This is the prescriptive phase of the audit process. The comparison of communication practices with publicly declared standards. Leaving aside Enron and similar business scandals, a finance audit normally ensures that funds are appropriately managed and that efficient methods of financial management are being applied (Singleton and Singleton, 2007).

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Auditing Organizational Communication: A Handbook of Research, Theory and Practice by Owen Hargie

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